Gaming of Weighted Lead Time

I think this highlights important points about metrics. I favour fewer of course, however this one looks like it’s very useful.

The IT Risk Manager

This post is in response to Kent McDonald’s excellent question on the Weighted Lead Time post. The question deserves a longer response. Kent asked… “What are some of the behavior changes you have seen from teams or organizations when they started paying attention to this metric?”

I spent over two years at Skype working on metrics at the organisational level, especially operational metrics. I learnt two key lessons:

  1. All metrics will be gamed. In fact Robert Benefield, an expert in game theory, gave the following advice. “All metrics will be gamed, when you design a metric, start with the behaviour you want and then create the metric so that when it is gamed, you get the behaviour that you want”. A variant of lead time is a great example. The easiest way to game lead time variants is to create smaller units of work which is exactly the behaviour we…

View original post 417 more words

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